We see the delivery of our equipment as the beginning of our relationship with a new client. To this end, we are committed to ensuring successful start up and implementation of our equipment. This process can vary due to the site specific conditions, and the sophistication of the equipment being provided. After the equipment is started up successfully and the operators are trained, we also offer free unlimited phone support through the life of the equipment.
CLIENT EDUCATION & PRESENTATIONS
There are many variables that play a role in the development of a successful process water treatment system. We provide education to our clients during meetings at their site, telephone conferencing, and via email. We have a number of Powerpoint presentations that are available upon request. Topics discussed include an overview of how polymers work and the evolution of water clarification technology. We also create custom presentations for prospective clients, specifically for their site. Presentations can also be created for the DEQ/EPA to address environmental impact concerns. It’s our belief that investing in client education is of the utmost importance. We work to empower our customers by providing them with the training they need to confidently operate their equipment.
We offer free jar testing because it provides actionable information about the specific parameters of an application. This is an excellent starting point for a well-informed feasibility study. Once we have jar testing results and an approximate flow rate, we can begin development of a water clarification system, including the logistics involved, and estimated hourly run costs. These feasibility studies are provided free of charge in order to equip prospective clients with the information they need to move forward with confidence towards a decision regarding their process water management.
After we gain an understanding of a site’s landscape, we design customized systems for our clients, and work with them to determine the optimal location and dimensions of ponds for solids storage and clean water discharge.
Understanding your site and it’s specific challenges is of the utmost importance. Once an appropriate amount of information has been gathered we analyze the site and provide recommendations based on our decades of experience in the field of water clarification.